Frequently asked, kindly answered.

High-borosilicate glass, the same heat-resistant family used in scientific glassware. The infuser, lid, and filter are stainless steel. No plastic touches the hot water, the leaf, or the brew.

520 ml for solo brews, around 2 cups. 720 ml for sharing, around 3 cups, and ships with a free Harmony Cup. Both work the same way. The only difference is how many sit around the pot.

Press the button on the lid. The magnetic stopper releases, and only the brewed tea pours through. The leaves stay in the pot. No strainer, no bag to fish out, no fines in your cup. Some people say it's magic. We just call it good design.

We recommend hand-washing to preserve the clarity of the glass and the working life of the magnetic filter. It takes about 30 seconds, warm water and a quick rinse.

No. Borosilicate is heat-safe up to 110°C, so boiling water goes straight in. Just avoid putting a hot pot on a cold surface (use a wooden board or cloth).

Empty the leaves, rinse the infuser, wash the pot in warm soapy water. The glass doesn't stain. If you ever see a white film, that's limescale from your tap water. A weekly rinse with a splash of white vinegar and warm water keeps the glass crystal-clear.

The glass itself doesn't absorb tannins, so it won't stain. Cloudiness, if it appears, is limescale from hard tap water. A monthly rinse with one part white vinegar to four parts warm water clears it in minutes and leaves the glass crystal-clear again.

The glass body is microwave-safe on its own, but never microwave with the lid or infuser in place (the stainless-steel parts will spark). Not stovetop-safe. The pot is designed for water boiled in a kettle, then poured in.

Most supermarket tea bags are sealed with plastic, including many that look like paper. A single bag can release up to 11 billion microplastic particles into one cup of hot water. We made the call early on. Every tea here is whole-leaf, sealed in kraft paper. The only thing in your cup is the leaf.

Three loose-leaf teas, all single-origin:

• Celestial Steep (Butterfly Pea). Naturally caffeine-free. Steeps a vivid indigo that turns violet with lemon. Earthy, mild, slightly woody.
• Whispering Jasmine. Single-origin Fujian green tea, scented with real jasmine blossoms. Floral, sweet, with a long finish.
• Noble Earl Grey. Single-estate Ceylon black tea blended with cold-pressed Calabrian bergamot. Bright citrus on top, deep malty base.

Roughly one teaspoon per cup. A 50 g pouch makes 25 to 30 brews depending on how strong you like it. And whole-leaf teas can usually be re-steeped two or three times. Each steep reveals a slightly different flavour. The second is often the best.

Whispering Jasmine: 2 to 3 minutes at 80 to 85°C (boiling water can scorch green tea).
Noble Earl Grey: 3 to 5 minutes at just-off-boiling.
Celestial Steep (Butterfly Pea): 5 to 10 minutes for full colour.

The Harmony Pot's magnetic filter holds the leaves back the moment you pour, so over-steeping isn't really a worry.

All three are single-origin and grown without synthetic pesticides. We work with established tea regions, sealed at source.

Celestial Steep (Butterfly Pea): naturally caffeine-free. Drink it any time, including before bed.
Whispering Jasmine: light caffeine, about a third of a cup of coffee. The afternoon brew.
Noble Earl Grey: medium, about two-thirds of a cup of coffee. Bright, no jitters.

Twelve months sealed, six months once opened. Loose-leaf tea, properly stored, holds at peak quality for over a year. Keep yours in a cool, dry, dark place, away from spices and direct sunlight.

Butterfly pea is naturally caffeine-free and has been used in Southeast Asian cuisine for centuries. As with any herbal tea, we'd suggest checking with your healthcare provider before drinking it daily during pregnancy. Pregnancy is the time for ask first.

No. The Harmony Pot is designed for loose-leaf tea only. The magnetic infuser holds whole leaves, not coffee grounds, and the pour mechanism wouldn't filter fines properly.

Yes to both. All three teas are 100% plant-based, single-origin loose leaf, with no additives, fillers, or flavour oils. No animal products at any stage. No gluten-containing grains touch the leaf.

Yes. For cold-brew, use one heaped teaspoon per cup of cold water, leave in the fridge for 8 to 12 hours, then pour. For iced tea, brew hot and strong (1.5 teaspoons per cup), let it cool, then pour over ice. Celestial Steep (butterfly pea) is particularly lovely iced. The colour shift from indigo to violet when you add a wedge of lemon works equally well cold.

Of course. Noble Earl Grey takes a splash of oat milk beautifully. Whispering Jasmine is best plain so the floral notes come through, but a thin slice of lemon or a touch of honey works too. Celestial Steep is naturally on the earthy side, a little honey or fresh ginger lifts it.

Yes. Every loose-leaf tea, and the tea add-ons on the Harmony Pot page, can be set to monthly delivery. Subscribers get a recurring discount on every pouch, free shipping on all subscription orders, and the option to pause, skip, or cancel from their account at any time.

Subscribers get a recurring discount on every pouch (the exact percentage shows live next to the Monthly option at checkout). The discount applies for as long as the subscription is active and stacks with free shipping on every subscription order.

Log in to your account, open Subscriptions, and you'll see options to pause for a month, skip the next delivery, change frequency, swap the tea, or cancel outright. No phone calls, no hold music, no retention scripts. If you'd rather, reply to any order email and we'll handle it for you.

Yes. Default is every 30 days. You can switch to 60 or 90 days, or skip a single delivery, from the Subscriptions area of your account.

All major cards (Visa, Mastercard, American Express), plus Apple Pay, Google Pay, Shop Pay, and PayPal at checkout. Buy-now-pay-later is available via Klarna and Afterpay where eligible by region.

Yes. Klarna and Afterpay are offered at checkout in the regions where they operate (UK, US, EU, Australia among others). The full order total is split into smaller payments, interest-free. Eligibility and terms are decided by the provider at the point of payment.

Enter it in the 'Discount code or gift card' field on the checkout page. One code per order. Discount codes can't usually be stacked, and they don't apply to subscriptions (those carry their own subscriber discount).

Yes. Checkout is hosted by Shopify, PCI-DSS Level 1 compliant. All card data is encrypted in transit and never touches our servers. We don't see or store full card numbers.

Yes, in most cases. We support local pricing for GBP, USD, EUR, CAD, and AUD, with the converted amount shown before you pay. Customers in other regions pay in GBP and their bank applies the conversion at the prevailing rate.

Worldwide. Free shipping on orders over £40 (UK), $50 (US), €45 (EU), CA$70 (Canada), and A$80 (Australia).

1 to 2 business days to process, then most orders arrive within 6 to 8 business days worldwide. We prioritise getting it to you safely over getting it to you fastest. Each order is tracked, and Priority Shipping is available for an additional fee where eligible.

No. Import duties and local taxes may apply on delivery, depending on your country's rules. These are the customer's responsibility, not ours.

You’ll get a tracking link by email as soon as your order ships, usually within 1 to 2 business days of ordering. If you need it again, you can also track your order anytime on our Track your order page using your tracking number, or your order number and email.

Yes, if it hasn't shipped yet. Reply to your order confirmation email within 24 hours and we'll update it.

Yes, while it's still being processed. Reply to your order confirmation email within 24 hours of ordering and we'll cancel and refund in full. Once a parcel has been dispatched and tracked, treat it as a return instead.

Priority Shipping is offered at checkout and inside the cart drawer where eligible. Most priority orders arrive in 2 to 3 business days from dispatch. Pricing depends on destination and shows live before you pay.

We'll send a replacement at no cost. Email us a photo within 14 days of delivery and we'll get a new one out to you.

Yes, within 60 days. To be eligible: items must be unused, in original packaging, and customer covers return shipping. A restocking fee may apply. Reply to your order email to start a return. See our returns policy for full details.

12-month manufacturer's warranty against defects on the pot itself. If anything fails under normal use, we'll replace it.

Unopened pouches: full refund within 60 days. Opened pouches aren't eligible for return for hygiene reasons. If there's an issue with the tea itself, get in touch and we'll review.

3 to 5 business days back to your card after we receive the return.

Reply to your original order confirmation email, or use the form on our contact page. A real person reads every reply, usually within one business day. Include your order number and a short note on what's wrong and we'll handle it.

Yes, and it's one of the things we get most often. Every order ships in considered packaging, no Amazon brown box, so the unboxing reads as a gift the second it arrives. You can ship straight to the recipient and we'll never include a paper receipt or pricing inside the parcel.

Not at the moment. We don't currently offer handwritten notes or printed messages inside parcels. The unboxing is the gift, and the order confirmation (with pricing) only ever goes to the buyer's email, never inside the parcel.

No. We never include a paper invoice or pricing inside any parcel. The order confirmation email with pricing only goes to the buyer's email address.

The Harmony Pot in 720 ml is the most-gifted item, partly because it ships with a free Harmony Cup, so the recipient has everything they need to brew the moment they open the box. Pair it with the 3-tea bundle (Butterfly + Jasmine + Earl Grey) for a full morning, afternoon, evening rotation.

No extra wrapping service, but the everyday packaging is designed to read as a gift on its own. The pot, cups, and tray ship in unbleached kraft sleeves and recycled card, with a fabric dust bag for the cups. No Amazon brown box, no plastic, no work for you on the other side.

Same as standard: 1 to 2 business days to process, then 6 to 8 business days worldwide. For birthdays and holidays, order 10 to 12 days out to be safe. Priority Shipping is available at checkout for closer deadlines.

Yes. The 60-day return window applies to gifts the same way it does to direct orders. Unused, in original packaging. Reply to the original order email to start a return. The refund goes to the original payment method.

Yes, digital gift cards in any amount, delivered by email. Useful when you want to give the choice rather than pick the product. Add one from the gift cards collection at checkout.

The mailer is 100% recycled card. Inside, the pot sits in unbleached kraft fibreboard. Tea pouches are sealed kraft paper with a thin moisture barrier. The fabric dust bag for the cups is cotton. No bubble wrap, no foam peanuts, no plastic mailers.

Yes. Every order ships carbon-neutral through our carrier's offset programme, funded at our end. No tick-box for the customer, no upsell, just included.

No plastic touches the leaf, the brew, or your cup. The pot is glass and stainless steel. Pouches are kraft paper. Packaging is recycled card. Our position is straightforward: if plastic isn't needed, it's not in the box.

A small team based in London. The Harmony Pot was designed in-house over two years, prototyped against eight production samples before we settled on the magnetic-filter mechanism. The teas are sourced from single-origin growers in the regions known for their respective varieties. More on the story over on the about page.

Yes, for cafés, hotels, and considered retailers, and one-off bulk gifting for corporate clients (think 50+ Harmony Pots for a team or event). Email us through the contact page with a rough volume and timeline and we'll send pricing.

Send us a note via the contact page with the headline of what you're working on. We read everything, we reply to most things, we say yes to a small few.